IT Support Proposal Builder | Wesley Classen Cape Town

Step 1 of 6

Start with the business, not the technology

This helps size the support model around your people, locations and working environment.

Your name *

Business name *

Business email *

Phone number

Number of people *

Approximate devices

Where does your team work? *

Step 2 of 6

What is technology costing the business today?

Focus on the current problem and business effect. Technical detail can follow during discovery.

Current pain points *Select all that apply

Slow or unreliable IT support Recurring computer, email or Wi-Fi problems Security, access or compliance concerns Uncertainty about backups and recovery Disconnected technology suppliers Manual work and inefficient systems Technology is not keeping up with growth No clear person owns IT decisions

Please select at least one current pain point.

Describe the most important problem in your own words *

Business impact *Select all that apply

Employees lose productive time Customer service is affected Sales or revenue are at risk Business data may be exposed or lost Owners or managers are pulled into IT problems Projects and growth are being delayed

Please select at least one business impact.

How urgent is the need? *

Step 3 of 6

Choose the areas that need clear ownership

Select the outcomes you expect from an outsourced IT partner. The final scope will define frequency, limits and responsibilities.

What is normally outside a support retainer?

New hardware, paid licences and third-party subscriptions
Large migrations, office moves, cabling and defined implementation projects
Custom software, major website work and training programmes
After-hours emergency work unless included in the signed SLA

These can still be delivered, but only through a separate approved quote or agreed rate.

Current IT provider or internal contact

Anything else that should be considered?

Step 4 of 6

Choose a commercial starting point

Published prices are guidance. The final fee depends on users, devices, support hours, existing risk and the agreed scope.

Preferred support plan *

IT Essentials Custom per user and device Dependable support for a small team that needs one first call for everyday technology concerns. Business Care Custom monthly plan Proactive care, priority support and stronger technology control for a growing team. Technical Partner From R7,500 per month Hands-on technical leadership, supplier coordination and planning alongside day-to-day support. Right-sized recommendation Confirmed after review The most suitable support plan will be recommended after the scope and current environment are reviewed.

Preferred pricing structure *

Monthly retainer Per user or device Retainer plus approved project work Recommend the best fit

Working monthly budget * This helps avoid proposing an unsuitable service model.

Support delivery *

Mostly remote support Remote support with scheduled on-site visits Regular on-site support

A retainer reserves professional capacity and defined outcomes. Hardware, licences, projects and work beyond the agreed allowance are priced separately and require approval.

Step 5 of 6

Set realistic response priorities

Choose the service level that best reflects the business risk. Targets become commitments only when documented in the signed SLA.

Most important SLA level *

Standard Next business day Suitable for routine issues that do not stop core business operations. Priority 12–24 business hours For important incidents affecting several users or a time-sensitive business process. Critical 2–6 business hours by agreement For agreed core-system outages causing major business interruption.

Required support hours *

Normal business hours Extended hours need to be discussed Emergency cover is business-critical

Preferred start *

Response time is not always resolution time

The response target covers acknowledgement and the start of triage during agreed support hours. Resolution depends on the cause, access, replacement parts and third-party suppliers. Automated monitoring may operate 24/7; this does not imply 24/7 human support unless specifically contracted.

Step 6 of 6

Review and authorise proposal preparation

This confirms that the brief reflects your current needs. It does not accept a fee or create a support contract.

Prepared for

Your business

Draft support brief

Contact: —
Business size: —
Main concerns: —
Requested scope: —
Plan and pricing: —
SLA priority: —
Preferred start: —

Commercial authorisation

Request a reviewed proposal

By submitting this brief, you ask Wesley Classen to review the requirements and prepare a final commercial proposal. Work starts only after both parties agree the scope, fees, payment terms and SLA in writing.

Authorised contact name *

Role or job title *

I confirm that I am authorised to request this proposal and understand that the generated brief is indicative, not a binding quote or service agreement.

Your information is used to prepare and discuss this proposal. It is not sold to third parties.

Outsourced IT Partner

Turn your IT concerns into a clear support brief.